Videos

Off-Channel Communications Start in Email: Are Your Keywords Keeping Up?

Executive Summary Regulators continue to focus on “off-channel” communications—business-related messages conducted outside a firm’s approved system. While much of the enforcement attention has centered on text messaging and collaboration apps, … Continue reading Off-Channel Communications Start in Email: Are Your Keywords Keeping Up?

Why High-Net-Worth Clients Can Turn an Institutional Communication into a Retail Communication Violation

Overview Small and mid-size broker-dealers increasingly rely on the institutional communication exemption under FINRA Rule 2210 to distribute marketing decks and performance-based marketing materials to clients and prospects. The exemption … Continue reading Why High-Net-Worth Clients Can Turn an Institutional Communication into a Retail Communication Violation